Intercom
Intercom is a customer messaging platform combining live chat, automated support, and product engagement tools. It serves thousands of businesses with AI-powered customer service, onboarding, and engagement workflows.
Hiring by Category
Open Roles Over Time
AI Hiring Signal
8 of 106 roles (8%)Roles classified as AI / ML or tagged as AI-related
Product Engineering Signal
Security Signal
Avg Days Open by Category
Avg days a role has been open · uses posted date when available, otherwise first seen date · categories with 2+ roles
Hiring Signals (7)
Customer Success hiring spike (7d)
Intercom posted 5 Customer Success roles in the past 7 days vs 1 in the prior period — a 5.0x increase. This could indicate a shift in hiring focus toward this function.
Enterprise Sales hiring spike (7d)
Intercom posted 7 Enterprise Sales roles in the past 7 days vs 1 in the prior period — a 7.0x increase. This could indicate a shift in hiring focus toward this function.
Partnerships hiring spike (7d)
Intercom posted 7 Partnerships roles in the past 7 days vs 1 in the prior period — a 7.0x increase. This could indicate a shift in hiring focus toward this function.
SMB Sales hiring spike (7d)
Intercom posted 6 SMB Sales roles in the past 7 days vs 1 in the prior period — a 6.0x increase. This could indicate a shift in hiring focus toward this function.
AI / Machine Learning hiring accelerating (3-week trend)
Intercom has posted an increasing number of AI / Machine Learning roles for 3 consecutive weeks (2 → 3 → 10). This sustained acceleration may indicate a strategic investment in this area.
AI / Machine Learning hiring spike (7d)
Intercom posted 6 AI / Machine Learning roles in the past 7 days vs 1 in the prior period — a 6.0x increase. This could indicate a shift in hiring focus toward this function.
AI/ML hiring doubled this week
Intercom posted 6 AI/ML roles in the past 7 days, up from 3 in the prior 7 days — a 2.0x increase. This may suggest an acceleration in AI product development or research capacity.